Dematerialization in the Public Sector

ISLEAN - Icon - Dematérialisation Secteur Public

In a world where digitization is becoming the norm, the digital transformation of public services has become a strategic priority. Legislation is evolving to encourage this transformation, recognizing the need to make services more accessible, faster and more efficient. Citizens’ expectations are rising, demanding simplified procedures and faster responses, creating a need for efficient, intuitive tools for agents. Faced with these challenges, our firm is a benchmark partner, implementing innovative technologies to redefine the interaction between public services and citizens, and reinventing the profession of tomorrow’s public servant.

Market context

Behind today’s flat-lined approach to managing relations with constituents lies a more disparate reality in the administrative back-office or in the inner workings of firms. ISLEAN has positioned itself as the benchmark partner for the dematerialization of the internal workings of administrations (central government departments, local authority departments, etc.) and offices, putting public service agents at the heart of our approach.

Our convictions

At ISLEAN, we’re convinced that the dematerialization of public services offers numerous advantages for citizens, administrations and their agents.

For administrations:

  • Efficiency and productivity gains, by automating time-consuming manual processes, enabling staff to concentrate on higher value-added tasks, and facilitating their work with appropriate, effective tools.
  • Agility of tools, enabling files to be processed even remotely (telecommuting, on the move…)
  • Process decompilation, made possible by digital tools, enabling better distribution and collaboration between departments.
  • Improved service quality, by offering a more accessible, responsive and transparent service.
  • Modernization of the administration’s image, in line with the practices of its public and private partners, and of users.
  • Respect for the environment, by reducing the carbon footprint associated with paper consumption and multiple archiving.

For citizens:

  • Simplicity and accessibility, with administrative procedures accessible online, 24/7, from any location and from any connected device.
  • Save time and money, by eliminating the need to travel to or wait at administrative offices
  • Traceability and tracking of procedures, as citizens can easily track the progress of their online procedures and keep a record of their interactions with the administration.

However, we are aware that dematerialization can also present challenges:

  • Digital divide: all citizens must have access to the digital tools and skills needed to carry out their procedures online
  • Personal data protection: the security and confidentiality of personal data must be guaranteed.
  • Support for public servants: support and assistance must be provided for operational staff, because whatever their level of mastery of digital tools, the impact of changes linked to dematerialization remains significant.

We are therefore convinced that the key to successful dematerialization lies in an approach focused on the operational user, ensuring that digital solutions are not only high-performance, but also intuitive and inclusive.

Our approach

Our approach is based on an in-depth analysis of the specific needs of each administration, enabling us to develop tailor-made strategies. We combine technological expertise and in-depth knowledge of administrative processes to design and implement dematerialization solutions. Right from the initial frameworking phase and at every stage of the project, we adopt a collaborative and inclusive approach to change management with our customers. We integrate the change management dimension right from the frameworking phase, the design phase (notably through prototyping) and the implementation phase. This method ensures that each solution is co-constructed with those who use it on a daily basis, thus promoting successful adoption and a smooth transition to dematerialization.

Public sector bodies that commit to dematerialization with us are at the forefront of public service and quality of working life.

Why us?

What sets us apart is our unique combination of technical expertise, intimate knowledge of public sector business issues and a user-centric approach to dematerialization tools. Our track record testifies to our ability to successfully carry out complex digital transformations.

A look at some of our experiences

Ministry of Culture Minister's Office & Central Administration

100% dematerialization project

End-to-end implementation and management of dematerialization (specifications, parameterization, testing, production start-up, training, support) for the Minister’s office and the central administration of the Ministry of Culture.

DRAC (Directions Régionales des Affaires Culturelles)

Paperless management of user requests and administrative notes
  • Implementation and end-to-end management of DRAC Hauts de France’s dematerialization project
  • Definition of an industrial deployment method
  • Roll-out to 6 other DRACs and DRASSM

Préfecture du Rhône / DDPP / DDT / DDETS / SGCD du Rhône & SGAR

Study of dematerialization opportunities
  • Opportunity and feasibility study on the scope of the prefecture, SGCD, DDPP, DDT, DDETS, SGAR
  • Implementation of an experiment on the SGCD perimeter

Direction Générale du Trésor

No-code prototyping of ESUS approval application

Prototype for paperless management of ESUS applications using no-code tools (JotForm, AirTable, Zapier).

Conseil départemental des Yvelines

Feasibility study for the dematerialization of DGS parapheurs
  • Review of existing processes
  • Statistical analysis of parapheurs in the General Services Department
  • Definition of requirements for a paperless handling of signature forms

Cabinet de la Présidence de la République Française

Opportunity and feasibility study for the dematerialization of the cabinet's notes
  • Review of existing operations (note management)
  • Qualification of needs and requirements
  • Exploration and qualification of market solutions

CEA (Commissariat à l'Energie Atomique et aux énergies alternatives)

Exploring and qualifying solutions for the electronic signature panel market
  • Development of use cases and their functional and technical requirements
  • Exploration of the electronic paraphernalia market
  • Construction of demonstrators for the 3 selected solutions

Ministère de la transition écologique et de la cohésion des territoires

100% dematerialization project

Framing and end-to-end management of the project to dematerialize mail and memo management, implemented on a pilot basis (Direction Générale de l’Aménagement, du Logement et de la Nature).

Services du Premier Ministre

100% dematerialization project
  • Reframing of a dematerialization project (letters from the PM’s office, internal DSAF processes, letters from Miviludes)
  • Design, parameterization, product evolution, tool and process deployment

Conseil départemental des Yvelines

Study on the dematerialization of the Cabinet Chairman's office mail system
  • Analysis of existing management of Chairman’s correspondence
  • Opportunity and feasibility study for dematerialization

IRSN (Institut de Radioprotection et de Sûreté Nucléaire)

Etude de cadrage de la mise en œuvre de la signature électronique
  • Cadrage des besoins métiers
  • Vulgarisation de la réglementation eIDAS (services électroniques d’identification, d’authentification et de confiance ) pour le Comité de Direction

Ministère de l'Intérieur/Direction Générale de la Police Nationale

Mail dematerialization framework for 3 departments
  • Framing of 3 dematerialization projects (Direction Centrale de la Police Judiciaire, Direction Centrale de la Police Aux Frontières, Direction des Ressources de la Police Nationale)
  • Elaboration and qualification of 3 project plans

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