Organizational Audit

Do you want an organizational audit, a neutral and outside view of your organization?

We provide you with our expertise: analysis of your organization in all its aspects (structure, processes, know-how, finance, technology) and definition of areas for improvement and optimization. We don’t just write our recommendations “in house”. We try as much as possible to mobilize your teams to guarantee a quick start in the implementation of the recommendations

Why conduct an organizational audit?

We outlined in a previous article,  5 reasons why our clients decide to conduct an organizational audit:

  1. Assist in the transition to a new position
  2. Restore profitability
  3. Better meet customer expectations
  4. Re-motivate teams, improve the social climate
  5. Better meet customer expectations

The sponsor can be the CEO, the manager of an entity, or an independent external organization (e.g. certification or accreditation body, general inspection, etc.)

Our organizational audit approach is structured to address any context

Depending on the context, the process can last from 3 weeks to 3 months. It consists of a series of interviews and observations and the production of a report summarizing the diagnosis and recommendations.

Our inquiry framework allows us to address every aspect:

Schéma audit

  • Added Value : What is the extent of service for the entity’s customers (internal and external)? Which channels? What level of commitment/service expected? What level of demand? What level of customer satisfaction?
  • Governance and organization : Which steering / arbitration bodies? What tracking indicators? How are activities monitored? Are there internal meetings? How are tasks distributed among the teams?
  • Processes and tools : What processes have been put in place? What is level of digitalization? What performance of processes and tools? What operating modes? What documentation?
  • HR and expertise: What are the skills and profiles of the teams? What are the skills per position (current and target)? Is there a training plan? What is HR policy?
  • Risks and compliance : What are the regulatory constraints? Which risks to cover? What measures have been put in place? What are the risks of non-quality for critical procedures and what are the means of correction?

The result: a value-added assessment

Our audits are not simply the validation of compliance with a standard. It is a systemic approach, shared with the players, and action-oriented. At the end of the mission, our objective is for the client to have a clear and prioritized action plan, with identified stakeholders, at the outset.
We can then accompany our clients in the implementation of the action plan, without this being systematic.

AN EXAMPLE OF A PROJECT