Operational excellence for the uninitiated

You’ve heard of Lean Management, Six Sigma and Theory of Constraints, but you’re not quite sure? Everything you wanted to know, but were afraid to ask!

Operational excellence covers methods and approaches used by companies seeking to implement genuine continuous improvement in their operations, with the aim of improving quality, efficiency and customer satisfaction. These include Lean Management, invented by Toyota, Six Sigma, a more quantitative method developed by Motorola and popularized by GE, and the Theory of Constraints.

This 15-page document will explain where these notions come from, which companies have implemented approaches of this type, what the key concepts are, and what cautionary points and key success factors need to be taken into account if you are to embark on the road to operational excellence.